{"id":3415,"date":"2024-12-19T12:56:22","date_gmt":"2024-12-19T15:56:22","guid":{"rendered":"https:\/\/capacitacaoeggp.vr.uff.br\/?page_id=3415"},"modified":"2025-09-05T14:54:54","modified_gmt":"2025-09-05T17:54:54","slug":"atendimento-humanizado","status":"publish","type":"page","link":"https:\/\/capacitacaoeggp.vr.uff.br\/?page_id=3415","title":{"rendered":"Atendimento Humanizado"},"content":{"rendered":"\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<p class=\"has-text-align-center has-black-color has-text-color\" style=\"font-size:16px\">&gt;&gt;<a href=\"https:\/\/www.escolavirtual.gov.br\/curso\/463\" target=\"_blank\" aria-label=\" Comunica\u00e7\u00e3o n\u00e3o violenta  (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"ek-link\"> <strong>Comunica\u00e7\u00e3o n\u00e3o violenta<\/strong> <\/a> (carga hor\u00e1ria: 20h)<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<p class=\"has-text-align-center has-black-color has-text-color\" style=\"font-size:16px\">&gt;&gt; <strong><a href=\"https:\/\/www.escolavirtual.gov.br\/curso\/772\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"ek-link\">Comunica\u00e7\u00e3o P\u00fablica e Gest\u00e3o de Relacionamento com Cidad\u00e3o<\/a><\/strong> (carga hor\u00e1ria: 20h)<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<p class=\"has-text-align-center has-black-color has-text-color\" style=\"font-size:16px\">&gt;&gt; <strong><a href=\"https:\/\/www.escolavirtual.gov.br\/curso\/875\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"ek-link\">Servi\u00e7os p\u00fablicos e defesa do usu\u00e1rio<\/a><\/strong> (carga hor\u00e1ria: 20h)<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<p class=\"has-text-align-center has-black-color has-text-color\" style=\"font-size:16px\">&gt;&gt; <strong><a href=\"https:\/\/www.escolavirtual.gov.br\/curso\/331\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"ek-link\">Pesquisa com usu\u00e1rios: como ouvir cidad\u00e3os e empresas para melhorar seus servi\u00e7os<\/a><\/strong> (carga hor\u00e1ria: 20h)<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<p class=\"has-text-align-center has-black-color has-text-color\" style=\"font-size:16px\">&gt;&gt; <strong><a href=\"https:\/\/suap.enap.gov.br\/portaldoaluno\/curso\/2007\/?area=3\" target=\"_blank\" aria-label=\"Rela\u00e7\u00f5es Interpessoais e Feedback (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"ek-link\">Rela\u00e7\u00f5es Interpessoais e Feedback<\/a><\/strong> (carga hor\u00e1ria: 21h)<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<p class=\"has-text-align-center has-black-color has-text-color\" style=\"font-size:16px\">&gt;&gt;<a href=\"https:\/\/suap.enap.gov.br\/vitrine\/curso\/2015\/\" target=\"_blank\" aria-label=\" Lideran\u00e7a humanizada: conectores humanos (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"ek-link\"> <strong>Lideran\u00e7a humanizada: conectores humanos<\/strong><\/a> (carga hor\u00e1ria: 25h)<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<p class=\"has-text-align-center has-black-color has-text-color\" style=\"font-size:16px\">&gt;&gt; <a href=\"https:\/\/www.escolavirtual.gov.br\/curso\/812\" target=\"_blank\" aria-label=\"Soft Skills na Transforma\u00e7\u00e3o Digital  (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"ek-link\"><strong>Soft Skills na Transforma\u00e7\u00e3o Digital<\/strong> <\/a>(carga hor\u00e1ria: 25h)<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<p class=\"has-text-align-center has-black-color has-text-color\" style=\"font-size:16px\">&gt;&gt; <a href=\"https:\/\/www.escolavirtual.gov.br\/curso\/537\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"ek-link\"><strong>UX: Como Melhorar a Experi\u00eancia do Usu\u00e1rio no Servi\u00e7o P\u00fablico Digital<\/strong> <\/a>(carga hor\u00e1ria: 25h)<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<p class=\"has-text-align-center has-black-color has-text-color\" style=\"font-size:16px\">&gt;&gt; <strong><a href=\"https:\/\/www.escolavirtual.gov.br\/curso\/803\" target=\"_blank\" aria-label=\"Design de Aplicativos na Transforma\u00e7\u00e3o Digital (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"ek-link\">Design de Aplicativos na Transforma\u00e7\u00e3o Digital<\/a><\/strong> (carga hor\u00e1ria: 25h)<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<p class=\"has-text-align-center has-black-color has-text-color\" style=\"font-size:16px\">&gt;&gt;<a href=\"https:\/\/www.escolavirtual.gov.br\/curso\/624\" target=\"_blank\" aria-label=\" Garantia de Direitos e Aten\u00e7\u00e3o \u00e0 Pessoa Idosa (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"ek-link\"> <strong>Garantia de Direitos e Aten\u00e7\u00e3o \u00e0 Pessoa Idosa<\/strong><\/a> (carga hor\u00e1ria: 30h)<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<p class=\"has-text-align-center has-black-color has-text-color\" style=\"font-size:16px\">&gt;&gt; <strong><a href=\"https:\/\/www.escolavirtual.gov.br\/curso\/950\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"ek-link\">Promo\u00e7\u00e3o e Defesa dos Direitos das Pessoas LGBTQIA+<\/a><\/strong> (carga hor\u00e1ria: 30h)<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<p class=\"has-text-align-center has-black-color has-text-color\" style=\"font-size:16px\">&gt;&gt; <strong><a href=\"https:\/\/www.escolavirtual.gov.br\/curso\/615\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"ek-link\">Acessibilidade na Comunica\u00e7\u00e3o<\/a><\/strong> (carga hor\u00e1ria: 30h) <\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<p class=\"has-text-align-center has-black-color has-text-color\" style=\"font-size:16px\">&gt;&gt; <strong><a href=\"https:\/\/www.escolavirtual.gov.br\/curso\/318\" target=\"_blank\" aria-label=\"Intelig\u00eancia Emocional (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"ek-link\">Intelig\u00eancia Emocional<\/a><\/strong> (carga hor\u00e1ria: 50h)<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<p class=\"has-text-align-center has-black-color has-text-color\" style=\"font-size:16px\">&gt;&gt; <strong><a href=\"https:\/\/www.escolavirtual.gov.br\/curso\/11\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"ek-link\">Introdu\u00e7\u00e3o \u00e0 Libras<\/a><\/strong><a aria-label=\"Introdu\u00e7\u00e3o \u00e0 Libras  (opens in a new tab)\" href=\"https:\/\/www.escolavirtual.gov.br\/trilha\/183\/curso\/11\" target=\"_blank\" rel=\"noreferrer noopener\" class=\"ek-link\"> <\/a>(carga hor\u00e1ria: 60h)<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<p class=\"has-text-align-center has-black-color has-text-color\" style=\"font-size:16px\">&gt;&gt; <strong><a href=\"https:\/\/www.escolavirtual.gov.br\/trilha\/244\" target=\"_blank\" aria-label=\"Comunica\u00e7\u00e3o (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"ek-link\">Comunica\u00e7\u00e3o<\/a><\/strong> (carga hor\u00e1ria: 244h)<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" \/>\n\n\n\n<p class=\"has-black-color has-text-color\" style=\"font-size:14px\">&gt;&gt; Para maiores informa\u00e7\u00f5es, acesse <a href=\"https:\/\/docs.google.com\/spreadsheets\/d\/1-yMP0WJnwUBgE9Wk_76jgv_OBCVeIgqh2zZpUpypAps\/edit?gid=1546648711#gid=1546648711\" target=\"_blank\" aria-label=\"aqui (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"ek-link\">aqui<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&gt;&gt; Comunica\u00e7\u00e3o n\u00e3o violenta (carga hor\u00e1ria: 20h) &gt;&gt; Comunica\u00e7\u00e3o P\u00fablica e Gest\u00e3o de Relacionamento com Cidad\u00e3o (carga hor\u00e1ria: 20h) &gt;&gt; Servi\u00e7os p\u00fablicos e defesa do usu\u00e1rio (carga hor\u00e1ria: 20h) &gt;&gt; Pesquisa com usu\u00e1rios: como ouvir cidad\u00e3os e empresas para melhorar seus servi\u00e7os (carga hor\u00e1ria: 20h) &gt;&gt; Rela\u00e7\u00f5es Interpessoais e Feedback (carga hor\u00e1ria: 21h) &gt;&gt; Lideran\u00e7a&hellip;<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_editorskit_title_hidden":false,"_editorskit_reading_time":0,"_editorskit_is_block_options_detached":false,"_editorskit_block_options_position":"{}","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"_links":{"self":[{"href":"https:\/\/capacitacaoeggp.vr.uff.br\/index.php?rest_route=\/wp\/v2\/pages\/3415"}],"collection":[{"href":"https:\/\/capacitacaoeggp.vr.uff.br\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/capacitacaoeggp.vr.uff.br\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/capacitacaoeggp.vr.uff.br\/index.php?rest_route=\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/capacitacaoeggp.vr.uff.br\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3415"}],"version-history":[{"count":10,"href":"https:\/\/capacitacaoeggp.vr.uff.br\/index.php?rest_route=\/wp\/v2\/pages\/3415\/revisions"}],"predecessor-version":[{"id":3902,"href":"https:\/\/capacitacaoeggp.vr.uff.br\/index.php?rest_route=\/wp\/v2\/pages\/3415\/revisions\/3902"}],"wp:attachment":[{"href":"https:\/\/capacitacaoeggp.vr.uff.br\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3415"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}